WHAT WE DEEM AS LOST:

• Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 5 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
  
  
• Your tracking has not updated for 2 weeks from the ship date.

We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.

RETURN POLICY:

• We do offer returns in case your order faces some kind of issues or problems such as damaged goods, or missing goods. There are few things that we do not cover in our return policy, kindly read along and you will find all the detailed information, or you can directly contact at: texasmadedtf@gmail.com for any kind of assistance.

WHAT WE DEEM AS DAMAGED:

• Items arrive damaged in transit - product has visible damaged and is unusable.
• Some of your order is missing due to the box/packet opening in transit 

Please contact us at texasmadedtf@gmail.com immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

• Missing parcels or redelivery fees due to incorrect address information provided by you
• Delays in transit 
• Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
• Items that are returned to us for an unauthorized refund or exchange
• If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us at texasmadedtf@gmail.com from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim: 

• Subject line: CLAIM for order #12345
• Description of your issue
• Photo evidence of damage

By selecting Delivery Guarantee, you agree to these terms. 

Please do not email regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

This is our in-house protection policy. Delivery Guarantee is NON-REFUNDABLE.

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.